customer service representative(sales) |
sandy lin 15/f,tower2 ,bright china,building1,beijing.
summary of qualifications
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demonstrated ability in the provision of sales support services.includes establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.
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consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.
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thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.
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extensive experience in facilitating operational procedures,respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account status.handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.
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exceptional communication/interpersonal and organizational skills.
experience 1989-present oxbridge,inc.
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interface with merchandising personnel,at all levels,and provide technical information on company products and services.
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interact with customers,providing advice in the selection of products.monitor production to ensure realization of customer specifications.
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collaborate with contracting merchandisers for contract negotiation on supplies.conduct extensive materials costing processes.
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coordinate delivery schedules and monitor delivery personnel.
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organize promotional demonstration activities for home and hew york marketing office.
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respond to and resolve customer complaints.
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manage office operations and produce correspondence.
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control stock and conduct purchasing procedures.
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assist sales department in establishing client base/sales territories.
education 1993-present prophet junior college associate degree program computer operations program:lotus 1-2-3,database iii,typing,word-processing(multimate),business math,speech communication,introduction to computers and english composition.
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