sandy lin 15/f,tower2 ,bright china,building1,beijing.

professional experience
1998-present technical engineer
mercer ine.,albany,ny
plan,coordinate, and execute hardware,software and network installation,configuration,maintenance,troubleshooting and repair operations for service contract clients.specialize in maintaining ibm and mac pcs,and peripherals with emphasis on networking environments.

• develop and implement service schedules,systems and procedures to assure delivery of quality,cost-efficient technical services.
• quickly diagnose causes of systems failures and malfunctions to ensure highest operating efficiencies,reliability,and quality performance standards.
• respond immediately to emergency situations with sensitivity to deadlines and customer needs.
• assist network engieers woth installation and trobleshooting of appleshare and novell systems.
• analyze client equipment and operations to determine servicing and supply needs.
• monitor and maintain cost-effective inventories of supplies,tools and materials.
• investigate,test,and implement improvements to existing procedures.
• consistently manage time and multiple tasks to meet deadline,established objectives,and quality performance standards.
• foster clear communications and maintain excellent staff and client working relations.

1982-1988 manager of information systems
kritel associates,inc.,schnectady,ny
directed and supervised all mis,related activities for a financial services firm supplying critical,timely information to corporate client base.adminstered diston s 2 novell 2x networks,maintaining peak operating efficienclen and providing user training for all hardware and software applications.controlled budget costs for purchasing and operations.

licenses and certifications
candidate for certified netware engineer/c.n.e.* certification in macintosh cpu. printer,and powerbook repair*certified in okidata & epson laser and impact printers*certification in hewlett packard laser jet printers

technical expertise

• hardware proficiencies:ibm:at,xt,ps2*macintosh*hp:ii-iiisi laser printers,color plotters*okidata*epson*dest ocr scanners*storage dimensions e/o scsi drive.
• networks:appletalk*ethertald*novell netware 2x,3x*cabling,nodes peripherals.
• software applications:dos.mcintosh operating systems*ms windows 3.0,3.1*windows applications * cwp 5.1* word *excel*lotus*wordperfect 5.1*displaywrite 4*quicken 3.0*pagemaker 4.0* harvard graphics 3.3*publish/text pac ocr* nutshell plus ii*paradox 3.0
  
  notice:
  
• professional licensure and certifications add weight to resume.
  
• use of boldgace and itallcs provides a clean and crisp presentation.